Privacy & cookie policy

Specialist Holidays (Travel) Limited’s Privacy Policy sets out what information we collect, how we collect it, and what we do with it. Our Privacy Policy applies to you and is available on our website and through other channels. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

INFORMATION ABOUT YOU

Your Information

This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa),  make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media and any other engagement we or our business partners have with you.
We will update your information whenever we can to keep it current, accurate and complete.

Our Use of Your Information

(1) For the purpose of providing you with our services, including your flight, holiday, security, incident/accident management or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

(2) We may collect and process your information for the purposes set out below and in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, service, quality and improvement-related activities, customer care, product innovation and choice, business management, operation and efficiencies, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.

(3) Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.

Marketing Material

(1) Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications.  We may use innovative technologies and work with business partners to achieve this.

(2) We will assume you agree to email when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media.

(3) If you do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Your Rights

(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.

(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email”, opt-out of personalised emails or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.

(3) For a list of relevant brands, please send us your request.
Please write to Travelopia, Legal Department, Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD.

Foreign Controls

Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country.

USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES

If our contact and dealing with you is via our website(s) or other e-platforms where our advertising is displayed, cookies may be used. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). Other e-platforms may have different options and instructions. By using our website(s), you consent to our use of cookies.

Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.

MONITORING

To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web, social media and app traffic, activities, etc. All recordings and derivative materials are and shall remain our sole property.

SECURITY STATEMENT

We have taken all reasonable steps and have in place appropriate security measures to protect your information.

CHANGES TO THIS POLICY

Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

_______________________

ABOUT COOKIES

Cookies are small text files placed on your computer by us or our partners. They let us identify the device you're using – but not you personally. This information is sent back to our systems as you move around our website. Cookies are unique to the web browser you're using – so if you're using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website at www.aboutcookies.org.

Cookies can be set by the owner of the website you're on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects. You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don't accept cookies, some features of our website won't work. For example, you won't be able to make a booking.

STATEMENT ON COOKIES

By using our website, you agree to our Website Terms & Conditions. Take a look at our Privacy Policy to find out more on how we collect and use personal data.

When you visit our website, we use cookies. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. You can set up your web browser to refuse cookies, but this means you may not be able to use all of its features.

WHAT WE USE COOKIES FOR

- Operating our website: This means that you can navigate around and use the features of our website.
- Collecting information: To learn more about how you use our website so we can improve our products and online experience.

Email newsletters

If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

Website cookies

Here are the types of cookies our websites use and some more detail about what they're used for.

Application cookies - these cookies allow us to make sure you get the best possible experience on our website. They are essential for you to be able to navigate around our website and use the features available.

Analytical cookies - these cookies help us understand how our customers are using the website, so we can make things better. We also monitor which of our marketing activities generates traffic to our websites using cookies.

Cookie: Omniture
Cookie name: s_cc s_sq
Description: These cookies enable the function of Omniture software. This helps us to collect anonymous, aggregated visitor information including the number of visits and page views that arise from marketing activity. The data stored in these cookies is only used internally and never shows any confidential information.

Cookie: Google Analytics
Cookie name: _ga _gat
Description: These cookies enable the function of Google Analytics software. This helps us to collect anonymous, aggregated visitor information including the number of visits and page views that arise from marketing activity. The data stored in these cookies is only used internally and never shows any confidential information.

Cookie: Convertro and Tealium
Cookie name: cvo_sid1 cvo_tid1 utag_main
Description: Like Omniture, this software helps us to analyse website visitor information. The data stored in these cookies is only used internally and never shows any confidential information.

Marketing cookies

These cookies allow us to monitor and enhance the performance of marketing activity, as well as enabling you to share our content. The data collected is anonymous and only used internally.

By using our websites, you agree to us using cookies as set out in our Statement on Cookies.

REFUSING COOKIES AND CHANGING YOUR MIND

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.

More details on how to refuse cookies

Take a look at the websites of Pinsent Masons law firm or the Internet Advertising Bureau for independent information on cookies – including how to refuse or delete them from your computer or device.

Just so you know, you won’t be able to benefit from all the features of our website and email newsletters if you refuse cookies.

FIND OUT MORE ON COOKIES

Take a look at these websites for more information on cookies:

Independent advice

Pinsent Masons Law firm
Internet Advertising Bureau

Information from our agencies and partners:

Adobe
Google Analytics
Omniture

Privacy policy and Cookies: May 2012

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