You're in safe hands with flexiski
We've been selling short ski breaks and ski weekends for over 30 years so you're in safe hands when you book with us. This winter, to give you extra peace of mind, we've put extra measures in place to help keep you and your money safe, all of which you can find highlighted below.
Covid-19 refund promise
If things change and we have to cancel your holiday because of Covid, you can pick another trip, or get a full refund.
Reserve your holiday for just £200pp.
Your final balance will be due 12 weeks before departure. If you book a hotel with us the payment terms may vary to reflect those of the hotel.
No amendment fee from us if you need to change something
We’ve also scrapped our general amendment fee until the date when the final balance is due. Most of our partners have done this too, giving you the flexibility to make changes. If any partners do charge a fee, we might have to pass it on though.
Staying safe on holiday
We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.
Covid-specific training and lots of extra cleaning
All partner hotels will be managed by their own local, professional teams - compliant with Covid laws of that country. We only work with very carefully chosen, trusted partners.
- Our overseas team will manage everything from a central point, electronically and over the phone as much as possible. This is to minimise any risk of spreading infection.
- All staff members will be required to wear face coverings when in close proximity to individuals outside their own bubble.
- All staff will be required to certify they are not experiencing any Covid-19 symptoms before starting work each day. Any staff experiencing symptoms will not attend work and appropriate actions will be made in line with local regulations and our own protocols.
- Where we have your contact phone number, one of our overseas team will give you a call around 2 weeks before you are due to travel to chat through anything you need to know about your holiday and answer any questions you might have.
- Everyone, including staff, are expected to wear face coverings when travelling on any transport to and from the resort, in line with all local regulations. You’ll need to bring your own face covering.
- In some countries and regions, you may need to wear face coverings when you’re in other public areas, both indoors and outside. Do check the local regulations before you travel and bring a few spares.
And remember, the best way to stay safe is to regularly wash your hands with soap and water and keep a social distance from others. For latest advice: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
Feeling inspired? Get skiing this winter
We've been selling short ski breaks and ski weekends for over 30 years and we're still here to help you find a ski holiday that's tailor-made and on your terms. We'll get you to the mountains in the quickest and most convenient way possible, plus help keep you safe when you get there.
We're with you at every step
Preparing for your holiday
We’re available for any advice while you’re thinking about booking, or preparing to go away. Just call us and we’ll help.
While you’re away
When you’re on holiday, our staff will be there to support you if you need it, or just a phone call away. You’re never on your own.
You can judge us by our actions
Once it was clear that destinations were shutting down, and that lockdown was coming, we did the right thing:
- We got everyone home, as fast as possible.
- We postponed holidays to next year.
- We happily gave everyone a refund who wanted one.
Still want more info? Get in touch or get some inspiration for where to ski this winter.
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