FAQs

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Q What’s the difference between staying in a hotel and catered chalet? Click to reveal answer

Scale is the biggest difference with chalet tending to be up to around 30 people and hotels can accommodate hundreds of people. And with this enlargement of scale you often find you get a reduced connection with the staff. Chalet are much more informal and you have plenty of time to chat with your hosts and get advice on the town and slopes.

The communal areas are a big difference as well. With chalets it tends to be one or two lounge areas where guests can relax and be sociable. Whereas hotels tend to have a few more facilities to enjoy or a bar as an informal way of socialising. To get the most out of a chalet you should put a little effort in, it’s definitely a social experience. And everyone has at least one thing in common – they love to ski.

So chalets are great for the social and can be great for beginners too with tips and invaluable advice from the staff and more experienced guests a like.

Hotels can offer a little more privacy and can have some fabulous restaurants and pools etc.

Each has exceptions and many overlapping features, if you still can’t make up your mind have a chat with one of our ski sales specialists on 0208 939 0867.

Q Which is the best choice between a hotel and a catered chalet? Click to reveal answer

This really depends on what kind of holiday you want. Chalets can be fantastic if you get a group of friends together to take the whole thing and equally if you want to meet some new people or generally just have a laugh. Hotels are a little more formal so if you are honeymooning or love your privacy maybe a hotel is for you, and they’re more likely to have a spa or pool for example. Which is best? That’s up to your preferences. We love both.

Q What communications can I expect to hear from you? Click to reveal answer

Before you book we’ll either email or ring you to organise your trip. Once booked everything will come via email so that’s the booking confirmation followed by the departure documents and vouchers. We like to have a mobile number on file as well so we can give you a pre-departure call if you’re staying at one of our chalets. Otherwise we hope you have a great trip. Obviously we’ll be in contact if needs be in the interim and you can contact us at any time even if you just fancy a chat about your hotel.

If you choose to receive our marketing emails we won’t be spamming you every day maybe once a week at the busiest points, and infrequent at best over the summer. You can opt out at any point f we get too annoying just let marketing@flexiski.com know.

Q Can you arrange child care? Click to reveal answer

Unfortunately we don't specialise in childcare so can't arrange it for you, but we can put you in touch with the hotel or companies in the area for you to arrange yourself.

See our skiing with children page for some more information.

Q Why are single travellers asked to pay more for their room? Click to reveal answer

If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles or family rooms and they tend not to reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room. Unless you find a single room of course but these are becoming rarer and rarer.

Q Are there hairdryers in the rooms? Click to reveal answer

For our flexiski operated chalets (Chalet des Cascades, The Loft at 272, Chalet Ophelia, Chalet Amalien Haus and Chalet Little Haus) you can leave your hairdryer at home safe in the knowledge that every room has one, unless of course you love your all singing, all dancing, super powerful one, in which case, bring it. For hotels you will have to check the ‘in room amenities’ on the hotel pages on our website, most hotels will have hairdryers but it’s always worth double checking, give us a ring if you’re still unsure.